Customer Success Manager (Dental)

Good Methods Global Inc is a global health-tech venture engineering CareStack™ - a powerful practice management cloud platform for dental practices in the US. CareStack™ empowers large dental groups as an all-in-one solution to increase productivity, minimize costs and improve patient dental care. Simply put, CareStack™ is rewriting the rules of what an intelligent solution should look like for dentistry. CareStack™ is a venture funded by the same VC funds whose portfolio include Facebook, Flipkart, Freshdesk, Dropbox, BookMyShow, and many other leading technology enterprises. We are constantly seeking to engage with passionate people with a high degree of personal accountability and an intense passion in building healthcare solutions that make a global impact.

● You will be proud of being part of a team that is revolutionizing dentistry in US.

● We enable our employees with challenging opportunities to scale towards positions responsible for

organizational planning and decision making.

● Work in a cross-geographical, cross-cultural high skilled product engineering team.

The CareStack customer success manager (CSM) ensures customers are on boarded onto the CareStack platform effectively, and their Dental Practice is setup for success leveraging everything that the CareStack platform provides.

⮚ Ensure new CareStack customers have a solid foundation with respect to CareStack setup and

configuration.

⮚ Ensure Key personnel at the customer end are trained on CareStack.

⮚ Ensure new CareStack customers adopt recommended Standard Operating Procedures, & Best Practice

Workflows, at their dental practice.Orlando. Trivandrum. Kochi

⮚ Define, Track and Monitor Customer health with regards to:

◆ CareStack Product Feedbacks

◆ CareStack Customer support interactions

⮚ Key Performance Indicators (KPIs) for business success

⮚ Ensure the best possible customer experience at all times.

⮚ Serve as SME for everything CareStack.

⮚ Serve as SME for recommended best practices and Key Performance Indicators for Dental Practices.

⮚ Create and promote a learning environment.

⮚ Help develop competency improvement training and assessment programs for the team.

⮚ Help improve the policies and procedures that enable efficient customer success management.

⮚ Handle escalated customer support situations that require expert involvement.

⮚ Collaborate with a globally distributed team of Level 1, Level 2 and Level 3 technical support team to

enable efficient customer support.

⮚ Collaborate with external vendors and partners to obtain speedy resolutions to customer concerns.Orlando. Trivandrum. Kochi

⮚ Collaborate with a globally distributed Product Engineering team to bring about the most sought after

product changes for our customers.

⮚ Collaborate with the CareStack Product Management team to ensure the product roadmap meets all

relevant customer and industry needs.

Minimum of one Dental practice management software

Revenue Cycle Management

Key Performance Indicators (KPIs) for Dental Practices

All job functions and workflows at a Dental practice

Minimum of 5 years in US Dentistry

Minimum of 1 year managing a large (high volume) Dental Practice

Working with clearing houses, electronic eligibility & claims, ERAs 

● Fast Learner

● Critical Thinker

● Concise and Precise in communications.

● Tech Savvy Problem Solver.

● Team Builder and Motivator.

● Operational excellence focused.

● Strong analytical and problem solving skills.

● Excellent writing and speaking skills that engages the listener.

● Passionate about working in teams, and serving customers.